Return Policy
If you find any damage to the purchased item, you can contact our customer service within 7 days of receiving the product (including Saturdays, Sundays, and public holidays) to apply for an exchange. When the application is verified to meet the conditions for return or exchange, we will assist in arranging the return or exchange of the relevant product. Late requests will not be accepted.
Our customer service may request you to provide photos and/or videos to verify that the return or exchange conditions are met.
We only accept the following reasons for returns:
- The product is damaged/defective.
- The product is the one you ordered.
The following situations are not accepted for returns or exchanges, including but not limited to:
- The product is no longer in a new condition or has been used.
- The product has been washed with water or cleaning agents.
- The product has been damaged, stained, or is incomplete due to human factors.
- There is a color difference between the product and the website photo.
- Any free gifts.
- Products that have already been exchanged or returned once.
- Returning the product due to a change of mind.
- Products obtained through the redemption of shopping credits.
Gifts and redeemed items cannot be returned or exchanged for cash or other products.
Factors such as lighting, mobile phones, or computer displays may cause color differences in photos. The actual product color prevails.
If the same product is out of stock, you can exchange it for a product of equal or lower value than the original purchase price, or pay the price difference for a higher-value product. If the exchange is made for a product with lower value than the original, no refund will be provided. (The product value is based on the unit price on the day of the return or exchange application).
Exchange Process:
Contact our customer service within 7 days of receiving the product (including Saturdays, Sundays, and public holidays) to request an exchange and provide the order or receipt as proof. After confirmation, return the product to our office for exchange.
The customer is responsible for the round-trip shipping costs during the return or exchange process.
Shipping fees will not be refunded.
Returns without providing order or receipt information as proof will not be accepted.
After we receive your returned item, we will arrange the return or exchange process within 1 month (excluding Saturdays, Sundays, and public holidays).
Refund Method:
Customers must clearly understand the terms and conditions before placing an order. Once an order is confirmed, no cancellation or refund requests based on personal reasons will be accepted. By ordering products/services from our store, you indicate that you accept and agree to be bound by the purchase terms and conditions. Our store reserves the right to change the terms and conditions without notice, and it is the customer’s responsibility to review the terms and conditions before making a purchase.
Accepted refunds will be arranged within 14 working days.
Used shopping credits cannot be refunded or converted into cash.
Generally, orders will be shipped within 1 month after payment confirmation (excluding Saturdays, Sundays, and public holidays). Due to unpredictable shipping and delivery times, refunds will not be accepted for delayed shipments.
In case of any discrepancy or ambiguity between the Traditional Chinese and English versions, the Traditional Chinese version shall prevail. Our company reserves the right to modify the above terms and conditions without notice. In case of any dispute, our company has the final decision-making authority.