Shipping & Delivery Policy

Thank you for shopping at IB Singularity Life. Below are the terms and conditions that constitute our Shipping Policy.

 

1. Digital Goods & AI Services

  • Delivery Method: All AI services, software licenses, and digital goods are delivered electronically via email or directly through your user account dashboard.

  • Delivery Time: Digital services are typically provisioned instantly or within 1–2 working days after payment verification. No physical shipping fees apply to these services.

 

2. Hong Kong Local Delivery (Physical Goods)

  • Courier Service: SF Express is our default courier. All local shipments are sent via Freight Collect (the customer pays the courier fee directly upon delivery/collection).

  • Special Arrangements: If you require an alternative courier or specific shipping arrangements, please contact us via WhatsApp at (852) 5600 6218 before placing your order.

  • Delivery Lead Time: Orders are typically processed and shipped within 2 to 14 working days from the payment confirmation date. This excludes Saturdays, Sundays, and public holidays.

 

3. International & Overseas Shipping (Not OEM/ODM order)

  • Delivery Lead Time: Standard international shipping takes approximately 2 to 14 working days from the payment confirmation date, depending on the destination country and customs processing times (excluding weekends and statutory holidays).

  • Duties & Taxes: International customers are responsible for any destination customs duties, taxes, or clearance fees that may apply.

 

4. Important Shipping Terms & Conditions

  • Address Accuracy: Customers are responsible for providing correct and complete delivery address details. If a shipment cannot be delivered due to address errors, or is returned to us for unknown reasons, any additional shipping costs for redelivery will be borne entirely by the customer.

  • Risk of Loss: Risk of loss or damage to physical goods passes to the customer once the items are handed over to the courier service. We recommend inspecting your package immediately upon delivery. We suggest the customer to buy its own insurance.

  • Policy Updates: We reserve the right to modify these shipping terms and conditions at any time without prior notice. We reserve the right to refuse product replacements under non-qualifying conditions. In the event of any disputes, we reserve the right to make the final decision.